Refund policy
We want you to love your order. If something isn’t right, we accept returns within 14 days of delivery.
Eligibility
Items must be:
- Unworn and unwashed
- In original condition
- With tags attached
Sale/Seasonal Items: Items marked Final Sale cannot be returned or exchanged. No returns on gift cards.
All holiday items are final sale. Size exchanges may be requested within 15 days of delivery, subject to availability.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once your return is delivered and inspected, your refund will be processed based on the option selected in the return portal.
You will receive an email confirmation once your refund has been completed. Please allow a few business days for the refund to appear, depending on your bank or credit card provider.
Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at info@axtionfactory.com.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within 7 days of delivery at info@axtionfactory.com with your order number and photos of the issue.
Contact:
info@axtionfactory.com
AxtionFactory.com